Welcome to Charing Cross Florist. These Terms & Conditions outline the rules and regulations for the use of our online flower delivery services across Charing Cross and its surrounding areas. By accessing this website and using our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not proceed with your order.
In these Terms & Conditions, the following definitions apply:
Our online flower delivery service enables customers in Charing Cross and surrounding areas to select, purchase, and arrange for the delivery of flowers and floral arrangements through our website. The order process is as follows:
All orders are subject to acceptance and availability. In the event of supply difficulties, or if products are no longer available, we may offer substitute products of equal or higher value, or issue a full refund at your discretion.
Due to seasonal availability, certain flowers and products may be unavailable at the time of order. If a specific product is not available, we reserve the right to substitute with an item of equivalent style, quality, and value. Colour and design variations may occur from those shown on the website, particularly during peak seasons. We strive to preserve the overall look and feel of your chosen arrangement.
All prices displayed on the website are in British Pounds Sterling (GBP) and include VAT where applicable. Delivery charges are calculated and clearly displayed at checkout before the order is finalised.
We accept a range of secure online payment methods including, but not limited to, major credit/debit cards. Payment must be made in full at the time of order. Your order will not be dispatched or confirmed for delivery until full payment has been successfully received and processed.
We reserve the right to review and amend our pricing at any time. Any changes will not affect orders where you have already received an order confirmation.
Order acceptance and completion of the contract between you and Charing Cross Florist occurs when you receive an order confirmation, unless we notify you that we do not accept your order or you have cancelled in accordance with these terms. Reasons for non-acceptance include, but are not limited to:
We deliver flowers and floral products to addresses within Charing Cross and its surrounding areas. Delivery dates and times are offered in good faith and we make every reasonable effort to honour requested delivery windows. Same-day or next-day delivery options may be limited by product availability, time of order, and delivery location.
It is your responsibility to ensure that the recipient’s address and contact details are accurate. We cannot accept liability for failed or delayed deliveries due to incorrect or incomplete information provided at the time of ordering.
In the event the recipient is unavailable to accept the delivery, our drivers may attempt to leave the flowers with neighbours or in a safe place, or will leave a calling card with instructions for rearranging delivery where possible. Further delivery attempts may incur additional charges.
If you wish to cancel or amend your order, you should contact us as soon as possible after placing your order. Cancellations and changes can only be accepted prior to the processing and dispatch of your order. Once your order has been prepared or dispatched, cancellations or modifications are not possible.
For orders scheduled for delivery on significant days (e.g., Valentine’s Day, Mother’s Day, Christmas), cancellations or amendments may be subject to additional restrictions due to high demand and preparation times.
If your order is eligible for cancellation and a refund is warranted, any payment will be refunded to the original payment method within 5-7 working days.
As flowers are perishable, returns are generally not accepted unless the product is damaged or does not match your order. If you are not satisfied with the quality of your flowers or believe your order is incorrect, please contact us within 24 hours of delivery. Photographic evidence may be required to process your claim.
If we accept that the delivered product is faulty, damaged, or does not correspond with your order, we will provide a suitable remedy, which may include a replacement, alternative product, or refund. Our decision on complaints is final.
Charing Cross Florist shall not be liable in respect of any consequential, indirect, or special losses arising out of or in connection with the provision of goods or services, including lost profits, loss of goodwill, or other loss, whether arising in contract, tort, or otherwise.
We will not be liable for any delay or failure to perform our obligations due to events outside our reasonable control, including but not limited to: acts of God, natural disasters, adverse weather, strikes, or restrictions by government authorities.
Nothing in these Terms & Conditions shall exclude or limit liability for death or personal injury resulting from negligence, fraud, or fraudulent misrepresentation, or any liability that cannot be excluded under English law.
By placing an order on this website, you agree that:
All content, images, logos, designs, and text appearing on the Charing Cross Florist website are the intellectual property of Charing Cross Florist or its licensors and are protected by copyright laws. You may not reproduce, modify, distribute, or otherwise use any part of the website content without express written consent.
Your privacy is important to us. Personal information provided to us through the online order process is handled in accordance with applicable data protection laws. We will not share your information with third parties except as necessary to process your order and deliver the requested products. By using our website, you consent to our collection, use, and storage of your personal data in accordance with our Privacy Policy.
We reserve the right to revise and update these Terms & Conditions at any time. Any amended terms will become effective as soon as they are posted on the website. You are responsible for reviewing the most current version each time you place an order.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions apply to all Charing Cross Florist online flower delivery customers residing or receiving deliveries in Charing Cross and its surrounding areas. By confirming your order, you acknowledge and accept these terms in full.
If you have any questions or concerns regarding these Terms & Conditions or your order, please use the contact form provided on our website. We are committed to responding to all queries promptly and professionally.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Charing Cross , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Charing Cross .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
