At Charing Cross Florist, we pride ourselves on delivering only the freshest and most beautiful flowers to homes and businesses in the Charing Cross area. Our commitment to quality means every arrangement is hand-selected and expertly arranged to provide maximum freshness, longevity, and enjoyment every time you order from us.
While we take every care in preparing and delivering your flowers, we understand that sometimes things can go wrong in transit. If your floral delivery arrives damaged or not as expected, please contact us as soon as possible—ideally within 24 hours of receipt. We kindly request you provide clear photos of the damaged items and their packaging. This helps us address the issue swiftly and ensure you receive the quality you expect from a trusted Charing Cross florist.
We guarantee our fresh flowers will remain beautiful and vibrant for a minimum of five days from the time of delivery, provided they are cared for according to our guidelines (including refreshing water, trimming stems, and keeping arrangements away from direct sunlight or heat). If your flowers fade significantly or fail to live up to this freshness window, please let us know within this period so we can resolve the matter promptly.
Your satisfaction is our priority. Should you receive flowers that are damaged, wilted upon arrival, or do not meet our freshness guarantee, we offer two options to put things right:
Refunds will be processed back to the original payment method within a reasonable timeframe once the issue has been verified.
We value feedback—positive or constructive—as it helps us improve our service. If you have a complaint regarding your order, the delivery, or any aspect of our service, please get in touch with us directly. Providing your order details and a clear description of the issue helps us investigate and resolve your complaint promptly. We aim to acknowledge all complaints within 2 working days and provide a resolution as quickly as possible, typically within 5 working days.
As a well-established local florist in Charing Cross, we care deeply about our community and the customers we serve. Our goal is to provide exceptional flowers, reliable service, and complete peace of mind with every order—whether you're brightening someone's day, celebrating a special event, or decorating a business space. Thank you for choosing Charing Cross Florist, your trusted local floral specialist.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
